Information We Collect

We collect personal information to provide the best experience with Norisia products and services. This information falls into two categories:

1. Voluntarily Provided Information
   Information you knowingly and actively provide, such as:
   • Name
   • Email address
   • Billing and shipping address
   • Payment details
   • Account registration details
   • Any information shared when contacting us (e.g., via email, social media, or live chat)
2. Automatically Collected Information
   Information sent automatically by your devices when accessing our services, such as:
   • IP address and browser type
   • Pages visited and time spent on the site
   • Device and operating system details
   • Error reports or diagnostic information
     
     

How We Use Your Information

Norisia collects and uses personal information only where we have a legitimate reason to do so. Specifically, we use your information to:

• Deliver products and manage your orders
• Provide customer service and support
• Improve and personalise your website experience
• Send order confirmations, updates, and tracking details
• Conduct analytics, research, and market insights to improve our services
• Share promotional offers and product updates (where you have opted-in)
• Ensure security and prevent fraudulent transactions
  
  

Security of Your Personal Information

We take commercially acceptable measures to safeguard your data from loss, misuse, and unauthorised access. While no online system is entirely risk-free, Norisia employs encryption, secure servers, and strict access protocols to protect your data.

You are responsible for maintaining the security of any passwords associated with your account.

How Long We Keep Your Information

We keep your data only as long as necessary for the purposes described in this policy. For example:

• Account data is stored while your account remains active.
• Order and payment data is retained as required for accounting and tax obligations.
• Marketing preferences are stored until you opt out or unsubscribe.

After these periods, data is securely deleted or anonymised.

Children’s Privacy

Norisia does not knowingly collect or market to individuals under the age of 13. If we discover that we have inadvertently collected personal information from a child, we will delete it immediately.

Sharing Personal Information

We may share your information with trusted third parties, but only where necessary:

• Service Providers (e.g., payment processors, shipping partners, IT and hosting providers)
• Analytics and Marketing Partners (e.g., Google Analytics, Klaviyo)
• Regulatory Authorities (where legally required)
• Business Partners (such as Vita Manufacture, in relation to product fulfilment and compliance)

We never sell your personal information to third parties.

International Data Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

Your Rights

Under UK and EU data protection law (GDPR), you have the right to:

• Access: Request a copy of your personal data.
• Correction: Request updates to inaccurate or incomplete information.
• Deletion: Request deletion of your data where legally possible.
• Restriction: Limit how we use your information.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to certain uses, including direct marketing.

You may exercise these rights at any time by contacting us.

Marketing and Communications

If you have opted in to receive marketing, you may unsubscribe at any time using the link in our emails or by contacting us directly. Your choice will not affect your ability to use our website or purchase products.

Business Transfers

In the event Norisia undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that process. Any acquiring party will continue to honour this privacy policy.

Links to Other Sites

Our website may contain links to third-party websites. Please note that we are not responsible for their privacy practices, and we recommend reviewing their privacy policies when visiting their sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices, legal requirements, or business changes. Updates will be posted on this page with a revised effective date. If the changes are significant, we will notify you directly (e.g., by email).

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Norisia Privacy Office
📧 legal@norisia.com
📍 Norisia Ltd, 6 South Molton Street, Mayfair, London, W1K 5QF, United Kingdom