Shipping Policy
1. Order Processing
- All successful orders placed before 4:00 PM (Mon–Fri) are dispatched the same day.
- Orders placed after 4:00 PM, on weekends, or on UK bank holidays will be dispatched the next working day.
- Once shipped, you will receive an email with your tracking number so you can follow your delivery.
2. UK Delivery Options
- Special Next-Day Delivery (Guaranteed by 1 PM)
- 2-Day Express Delivery (Most Popular)
- Free Standard Delivery (within 4 working days)
3. International Delivery Options
- UPS Express: 1–3 working days
- Royal Mail International: 7–10 working days
4. Delivery Issues
- If your delivery takes longer than expected, please contact us at customer.support@norisia.com with your order number.
- If your package is marked as delivered but cannot be located, first check with neighbours or your local courier. If still not resolved, report this within 7 days of the delivery date.
- Norisia is not responsible for parcels lost or stolen after being marked as delivered by the courier.
Returns & Refunds
1. Eligibility for Returns
- You may request a return within 30 days of receiving your order.
- Products must be unopened, sealed, and undamaged in their original packaging.
- For health and safety reasons, opened or used supplements cannot be returned.
2. Money-Back Guarantee
- We offer a 100% money-back guarantee on your first purchase of any Norisia product.
- If multiple units were purchased, the guarantee applies to one unit only. Additional unopened units can still be returned for a refund.
3. Return Process
- Email customer.support@norisia.com with your order number and reason for return.
- Our team will provide you with a Return Authorisation and instructions.
- Securely repackage the items and send them back to the address provided.
- Once received and inspected, we will process your refund within 3–5 business days.
4. Refunds
- Refunds are issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
- Depending on your bank, it may take up to 10 business days for the refund to appear.
5. Exchanges
- We only replace items that are defective or damaged. Please contact us within 7 days of receiving your order, including a photo of the issue.
6. Non-Returnable Items
- Opened or used supplements
- Gift cards
- Promotional bundles (unless defective)
Quick Q&A Recap
1. When will I receive my order?
- UK: Next-Day (by 1 PM), 2-Day Express, or Free Standard within 4 days
- International: UPS Express (1–3 days) or Royal Mail International (7–10 days)
2. How can I track my order?
- You'll receive a tracking number by email once your order has been dispatched.
3. What if I'm not happy with my purchase?
- Our 100% money-back guarantee applies to your first purchase. Simply contact us within 30 days, and we'll take care of the rest.
4. Can I return opened products?
- No, for safety reasons we only accept unopened and sealed products.
5. What if my order arrives damaged?
- Contact us within 7 days with a photo, and we'll arrange a replacement or refund.
Contact Us
For any questions regarding shipping, returns, or refunds, please contact us at: